Tech Stack
Workflow & Ops
ctrl QS - Leading Global DAX FMCG Group
Platform Specialist: 2024 - 2026 Berlin
Following a successful tenure at the Swiss Luxury Maison, I transitioned to the Leading Global DAX FMCG Group account to lead technical platform operations. In this role, I serve as a PIM Expert and the primary technical bridge between global brand teams in Hamburg, market teams worldwide, and development agencies in Zurich. My mission is to ensure data integrity across the global MarTech stack, driving automation and overseeing the complex data flow from Syndigo PIM to Sitecore.
Key Milestones
- Global PIM Technical Expert (L1/L2): First point of contact for global teams, providing L1 support to resolve functional inquiries and data upload issues for international content teams while managing L2 escalations to developers for system enhancements like new attributes and field configurations.
- AI-Driven Data Automation: Partnered with Global HQ Teams to manage high-volume master data uploads for major campaigns. Utilized internal AI agents to automate data extraction from product artworks, converting it into structured formats for PIM integration. Ensured 100% data accuracy and reliability, allowing global teams to bypass manual entry and accelerate international product releases.
- Release & Regression Testing: Managed 12+ monthly tool owner feature releases by performing full system testing to ensure platform stability for all users. Executed a complete validation protocol, moving from UAT to Prod environments. To optimize the process, we developed Playwright scripts to automate these manual tests, saving significant hours of work. Data Flow Orchestration: Monitoring the critical transfer of data from PIM to Sitecore, troubleshooting synchronization via Postman and Filezilla to guarantee 100% web visibility.
- Market Performance Analytics: Regular checks in PowerBI to track and optimise master data completion scores across all global markets.
- Strategic Platform Migration: Currently spearheading the transition of multi-brand Sitecore instances into a unified, next-gen ecosystem integrated with AI-automated workflows.